Posted on March 14 2017
It has been brought to our attention this week that people are putting their fingers through the mesh panels when putting them on. A couple of customers have put their hands up and admitted that it was their finger nail that went through it but we are seeing an increase in people trying to get a replacement claiming that there was a hole when they received them.
We would like to reassure you that all of our products go through strict quality control procedures prior to packaging them up and any holes would be noticed at that point. The items are brand new and have gone straight out to customers so have had no interaction to cause any tears between packing and sending.
Please take extra care with the mesh panelling, treat it like a pair of tights and please be careful with jewellery, watches, sharp fingernails. It is mesh, it is a delicate fabric. Yes, it can withstand all day wear etc but like anything delicate, it requires extra attention to ensure it is not damaged by the customer.
This is not a product fault or flaw, it is simply a delicate fabric that requires a little bit more care than standard lycra,
All of our mesh orders are now being thoroughly examined prior to leaving our warehouse and therefore, we cannot be held responsible for anyone damaging their leggings after they have received them.
Thank you for your attention on this matter.