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Returns Policy

Click here for our Returns Management system

 

We’ve extended our returns policy for Christmas for all purchases bought between the 14th November and 24th December so that you can purchase your gifts without fear, if your purchase doesn’t suit or you simply change your mind, we’ll refund your item(s) right up until 12th January 2018. (Excluding seasonal products as these will follow the standard returns policy)
 
For items purchased online for yourself, you will receive refunds as per our standard policy for the extended returns period.
 
If you receive a gift for Christmas you can return to us (before January 12th) and we will be pleased to offer a Gift Card to the value of the goods. If you do not have a receipt or gift receipt, we will refund you on a gift card at the item(s) current selling price. You will need to contact customer service to arrange this returns@tikiboo.co.uk

 

We can offer a refund on non-sale items returned within 14 days and can offer 2 solutions:

1) Full refund of cost of goods back to your method of payment.

2) Opt for a gift card refund and we will give you a full refund on a gift card plus 10% extra on top of the price you paid for you to use against your next purchase.

(Please note this option is only available when selecting this method within the 14 day time period, any late filed returns that are only eligible for a gift voucher will only receive cost of goods not the extra 10% delivery costs are not included)

Returns Process:

1) Complete Returns Authorisation form with order number and email address.

2) An automated email is then sent containing your RMA number and full instructions of where to send and how to send. If you do not receive the email please check your spam folder as it sometimes ends up here.

3) Package your item with paperwork inside so that we can identify it and take to the post office. Remember to obtain proof of postage as we are unable to take responsibility for lost parcels that do not reach us.

4) Await your refund. This will be issued within 14 days of receipt. Please note chasing our customer service team will not speed up the process, if we have received it, please rest assured that your refund will be issued within the allocated time frame.

Please note prior to ordering we do not offer exchanges and all return postage is paid for by the customer. Should a different size be needed this can be reordered through the website. Please note that any discount codes used at the point of original order will not be honored if returning items, a full refund for the value of the order will be issued but the code will be forfeited so please bear this in mind when ordering on sale days.

Returns must be clearly labelled with order number, name and action required, no returns will be accepted unless the returns authorisation form has been completed online.

Items received after 14 days will only be issued with a credit voucher.

If the items are received after 28 days we cannot offer any refund on the item. If you would like the items returned to you this will be at your cost.

If the items show signs of being worn this will not be refunded and can be returned to you at your cost.

If an item has been damaged through misuse and reported as faulty we reserve the right to refuse a refund.

Any item returned without the original paperwork or a completed Returns Authorisation Form will delay your refund being processed. If we are unable to determine who sent it, the return cannot be processed.

If an item is returned to us from the post office due to not being collected, we are able to return the goods but this will be chargeable at standard delivery costs.

You can expect your refund within 14 days from the date we receive your returned item(s). Please do not chase our returns department daily after posting your item back, once received we will update our returns management system which will email you to notify you that the item has been received, it then has to go through a chain of departments before the accounts team issue the refunds so please note this can take up to 2 weeks. If you have not heard anything within 2 weeks of sending to us please email returns@tikiboo.co.uk and we will look into this further for you.

Please note chasing up the items via email will not speed up the transaction, if you have not heard from us within 14 days then please feel free to email us.

Please note we cannot be held responsible for losses of items returned back to us using a non tracked service.


If the item is faulty we are happy to offer a replacement (please inform us of any faults as soon as possible). This must be reported within the first 28 days of receiving items and no refund or exchange can be offered on items outside of this time period.

Terms and Conditions for sale items

  • Please choose carefully as there are no cancellations or returns allowed on sale items if you change your mind or purchase the wrong size.
  • If the item you receive is faulty please contact returns@tikiboo.co.uk
  • Limited styles and sizes available until sold out.
  • Due to the high demand on sale items, some items may oversell. If this does happen, Customer Service will be in contact and a refund may be issued.


Any manufacturing faults will be evident within the first 28 days so anything beyond that can only be classed as general wear and tear.

Tikboo cannot be held responsible for damage caused by the consumer, this includes rips, tears, fraying or any other damage that is not deemed as a manufacturing fault.

If the item is faulty or the incorrect product was received in error, we will issue a pre-paid envelope for you to return and send out the correct item to you. Please email our returns team returns@tikiboo.co.uk to process this.

Should you need to return your item(s), please fill out your returns form and we will issue you with a returns authorisation number and the address to send to the address provided on your RMA email. Please do not send goods without this authorisation as our warehouse will not process them without the relevant forms and your refund will be delayed.

Please refer to the Consumer Rights Act for information on you statutory rights.

According to Distance Selling Regulations, when purchasing products the Consumer has the option to repudiate the contract without specifying any reasons for a period of at least 14 days. This period starts on the day the product is received by or on behalf of the Consumer. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

The consumer can easily report any products they want to return. This can be done by completing our returns authorisation request form which can be found here:  To meet the cancellation deadline, it is sufficient for the consumer to send their communication concerning their exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation.

If the consumer cancels this contract, Tikiboo Ltd will reimburse to the customer all payments received from them, including the costs of delivery (except for the supplementary costs arising if the consumer chooses a type of delivery other than the least expensive type of standard delivery offered by Tikiboo), without undue delay and in any event not later than 14 days from the day on which Tikiboo is informed about the consumer’s decision to withdraw from the contract. Tikiboo will make the reimbursement using the same means of payment as the consumer used for the initial transaction unless the customer has expressly agreed otherwise; in any event, the consumer will not incur any fees as a result of such reimbursement. Tikiboo may withhold reimbursement until the goods are received back or the consumer has supplied evidence of having sent back the goods, whichever is the earliest.

Returning the cancelled product to Tikiboo are done at the consumer’s own cost. The consumer shall send back the goods or hand them over to Tikiboo, without undue delay and in any event not later than 14 days from the day on which he/she has communicated his/her withdrawal from this contract to Tikiboo. The deadline is met if the consumer sends back the goods before the period of 14 days has expired. The consumer will have to bear the direct cost of returning the goods.

On Monday-Friday from 9:00-17:00 you can reach us by e-mail: returns@tikiboo.co.uk