Please refer to the Consumer Rights Act for information on you statutory rights.
According to Distance Selling Regulations, when purchasing products the Consumer has the option to repudiate the contract without specifying any reasons for a period of at least 14 days. This period starts on the day the product is received by or on behalf of the Consumer. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
The consumer can easily report any products they want to return. This can be done by completing our returns authorisation request form which can be found here: To meet the cancellation deadline, it is sufficient for the consumer to send their communication concerning their exercise of the right to cancel before the cancellation period has expired.
We can offer a refund on items returned within 14 days.
We do not offer exchanges, we do however offer free postage so you are able to reorder the items that you require should a different size be needed. Please note that any discount codes used at point of original order will not be honoured if returning items, a full refund for the value of the order will be issued but the code will be forfeited so please bear this in mind when ordering on sale days.
Returns must be clearly labelled with order number, name and action required, no returns will be accepted unless the returns authorisation form has been completed online.
Items received after 14 days will only be issued with a credit voucher.
If the items are received after 28 days we cannot offer any refund on the item. If you would like the items returned to you this will be at your cost.
If the items show signs of being worn this will not be refunded and can be returned to you at your cost.
If an item has been damaged through misuse and reported as faulty we reserve the right to refuse a refund.
Any item returned without the original paperwork or a completed Returns Authorisation Form will delay your refund being processed. If we are unable to determine who sent it, the return cannot be processed.
If an item is returned to us from the post office due to not being collected, we are able to return the goods but this will be chargeable at standard delivery costs.
You can expect your refund within 14 days from the date we receive your returned item(s). Please do not chase our returns department daily after posting your item back, once received we will update our returns management system which will email you to notify you that the item has been received, it then has to go through a chain of departments before the accounts team issue the refunds so please note this can take up to 2 weeks. If you have not heard anything within 2 weeks of sending to us please email email@example.com and we will look into this further for you.
If the item is faulty we are happy to offer a replacement (please inform us of any faults as soon as possible). This must be reported within the first 28 days of receiving items and no refund or exchange can be offered on items outside of this time period.
Any manufacturing faults will be evident within the first 28 days so anything beyond that can only be classed as general wear and tear.
Tikboo cannot be held responsible for damage caused by the consumer, this includes rips, tears, fraying or any other damage that is not deemed as a manufacturing fault.
If the item is faulty or the incorrect product was received in error, we will issue a pre paid envelope for you to return and send out the correct item to you. Please email our returns team firstname.lastname@example.org to process this.
Should you need to return your item(s), please fill out your returns form and we will issue you with a returns authorisation number and the address to send to the address provided on your RMA email. Please do not send goods without this authorisation as our warehouse will not process them without the relevant forms and your refund will be delayed.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
Effects of cancellation.
If the consumer cancels this contract, Tikiboo Ltd will reimburse to the customer all payments received from them, including the costs of delivery (except for the supplementary costs arising if the consumer chooses a type of delivery other than the least expensive type of standard delivery offered by Tikiboo), without undue delay and in any event not later than 14 days from the day on which Tikiboo is informed about the consumer’s decision to withdraw from the contract. Tikiboo will make the reimbursement using the same means of payment as the consumer used for the initial transaction unless the customer has expressly agreed otherwise; in any event, the consumer will not incur any fees as a result of such reimbursement. Tikiboo may withhold reimbursement until the goods are received back or the consumer has supplied evidence of having sent back the goods, whichever is the earliest.
Returning the cancelled product to Tikiboo are done at the consumer’s own cost. The consumer shall send back the goods or hand them over to Tikiboo, without undue delay and in any event not later than 14 days from the day on which he has communicated his withdrawal from this contract to Tikiboo. The deadline is met if the consumer sends back the goods before the period of 14 days has expired. The consumer will have to bear the direct cost of returning the goods.
On Monday - Friday from 9:00 - 17:00 you can reach us by e-mail: email@example.com