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Frequently Asked Questions

Payments
We accept Visa, Mastercard and American Express card payments. We also accept Paypal if you would prefer this method.

Delivery
We are pleased to offer free standard economy UK delivery on all of our items.

We are also able to ship worldwide (delivery charges will vary depending on location). We now have different shipping options for the UK.

1) Royal Mail Standard Economy- This is a non-tracked service and can take up to 2 weeks to arrive (generally around 3-5 days) Free

2) Tracked Courier Service- Next Day (if ordered before 2pm except for Fri-Sun) £4.95

3) Saturday delivery £8.95 Tracked courier service.

Postcodes excluded from Next Day service are:

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.  HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Please note that if the leave in a safe place option has been selected on the tracked courier delivery this is completely at your own risk, we are unable to take any responsibility for this as we have sent this as a tracked signed for service. You as the customer agree to take responsibility with DPD when selecting this option, therefore Tikiboo accepts no responsibility for lost items.

How long will my order take to arrive?
The average arrival time in the UK is 1-3 working days depending on service selected and are generally dispatched on the day of purchase if the order is completed before 2pm.

What if my order takes longer than 30 working days?
If your order takes longer than 30 days to arrive please contact us and we will resolve the issue for you.

Returns
Please see our Returns Policy page here.

What if my item is not in the condition as described?
If your item is faulty or has been damaged in transit, please contact us and we will do our best to resolve the issue for you.
Please let us know at: returns@tikiboo.co.uk

What should I do if I purchased from another supplier?

If you have a problem with your item and it was bought through an external party you must return to that supplier. We are unable to accept returns unless they were purchased through our official website.


Do you offer international shipping?
Yes, we operate at a global capacity and ship worldwide. Please note that any import taxes or charges are to be paid by the customer as we cannot be held responsible for the parcel once it has left the UK.

How do you select your products?
Our products may change on a weekly basis with many of our products being exclusive limited editions (which may not repeated).
If you see a product you like, do not hang around and wait as these items can sell out quickly!

Discount Codes

If you have received a discount code you must ensure that you input this before you check out to be eligible for the discount. If the transaction is completed without the code being applied we are unable to add it to your order after the transaction has been taken place. Unfortunately, our system does not allow this and you will have to save it for your next transaction. Please do not email us to ask as refusal often offends.

Sizing Guide For Leggings

Women's Fit Size Guide for standard range Leggings

SIZE XS S M L XL XXL
Waist 26-28 28-30 30-32 32-34 34-36 36-38
Dress Size 6-8 8-10 10-12 12-14 14-16 16-18

 

Women's Fit Size Guide for Brazilian Leggings

SIZE S M L
Waist 24-27 28-32 32-36
Dress Size 6-8 10-12 12-16

 

Caring For Your Tikiboo Leggings

Due to the sublimation lycra fabric, we would like to offer the following tips which you may find helpful to keep your Tikiboo leggings and capris in their best and brightest conditions. 


Please follow the instructions below:

  • Avoid all rough and sharp surfaces
  • Do not rub up against any rough surfaces
  • Do not iron
  • Do not bleach
  • Do not tumble dry
  • Avoid fabric softener

 

These items can be machine washed but please be warned that they have a drawstring waist and to ensure this stays within the leggings please simply tie them in a bow when washing. Loose strings can get tangled around other items in the washing machine and be pulled out so to avoid having to re-thread please tie the string.

If you find the string has come out simply attach to a hair grip/bobby pin and thread back through.

When washing your leggings use on a cool wash or hand wash for the best results, This will help to protect the life of the LYCRA® fibre and the shape of your garment.

Hang to air dry, this will prevent any heat damage to the LYCRA® that a tumble dryer may cause. Drying naturally will maintain the shape of the garment and prolong the life of it.

Avoid fabric softener, this can coat the technical fabrics and inhibit the garments sweat wicking properties. It can also make the item slippery and prone to falling down.

If your garments start to feel as though they are losing their shape rewash them in a cool wash without fabric softener and they should return to their correct state.

Turn your leggings inside out and wash it with other synthetic fabrics (e.g., lycra nylon, etc.) and avoid anything abrasive, such as denim or garments with Velcro® or zippers. These can be harmful, especially in a repetitive motion like in a washer or dryer.

We are unable to offer refunds or exchanges to people if these steps are not followed, we try to bring as much awareness to this as possible so please do take care of your leggings and they will last a long long time!

If you have any more questions please feel free to contact us here and we will be happy to assist you.

Choosing the right pair for you.
 
If you are an existing customer of Tikiboo you may or may not know that not all of the leggings are the same style and fit, we currently have 4 different styles and would like to highlight the differences:
 
Standard- Our core range is the majority of our patterned leggings generally around £33.99 or £34.99 with a pocket. These are a standard rise and come up to just below the belly button, they are our standard shiny fabric and have a drawstring waist. Some have a small pocket for a key for runners or locker keys in the gym. They are a standard length and have been our core leggings since day 1. These are suitable for all types of fitness and are our most versatile leggings as they have a removable drawstring. The drawstring is great for running or CrossFit or higher impact activities or you can simply remove the string and turn them into a more yoga/pilates style (I always remove them) The leggings are fit for all purposes.
 
The Mr Men Range- These were introduced at the end of 2016, the Mr Men feature a higher waist which accommodated a deeper pocket on the waistband. They come up about 2" higher than the standard range and are slightly longer in the leg. These were initially introduced to the running market as they had these features and a drawstring waist. The pocket can fit a phone or MP3 player comfortably. These are our licensed leggings, therefore, are made in a different factory to our core range. We currently have other designs coming out in the same style with new patterns and these will be marketed as high waisted, so if this is the fit that you like look out for those words in the item description as it's not always obvious from the photos.
 
TKB Brazil Range- These are low rise sitting on the hips so they are lower than our standard range. They do not have a drawstring or pocket and they are made from a more cotton like material which is thicker than that of the standard and Mr Men range. These are great for yoga, pilates, Barre and also as they glow in the UV lights are also great for Clubbercise. Bounce Fitness are also big fans of these for the trampoline classes. They are perfect for aerial arts as they provide a much better grip on silks and hoops than the shiny material. We do not recommend these personally for running or CrossFit as they may slip more due to them being low rise and no drawstring.
 
The Mesh Range- These are about the same rise as the standard core range however they sit slightly higher on the hips and then the waist goes into a V- shape. These are extremely flattering to all waistlines as they give you a great shape. These have 2 wide mesh panels in them to allow extra breathing and we feel they are great for general gym wear, Barre and yoga including hot yoga. The fabric feel is somewhere between the core range and the Brazilian range, it has a slightly more matte feel to it than standard range. Due to the detailing in the waistband, these do not have a drawstring nor a pocket, however, they do stay nicely in place.
 
We hope this guide can assist you in purchasing your next pair and making sure that its right for the sport you are performing. All item descriptions do state these facts and have recommendations for the activity levels suitable so be sure to check the descriptions to make sure they are right for you.


Email Privacy

Tikiboo respects the privacy of all our users and uses your personal details confidential. We use your personal details to deliver orders fast and easy. For other purposes, we use your details only with your permission. Tikiboo will not sell your personal details to third parties and only gives the details to third parties who are involved in the process of your order. Tikiboo uses the collected details for the following purposes:

When you place an order, we only need your name, e-mail, delivery address and payment details to process your order. In the process of the order we keep you informed. With your permission, we use your details to inform you about new developments of the website and inform you about special offers. Details about the usage of our website and the feedback we get from our customers helps us to further improve and develop our site. If you respond to an offer or contest we will ask your name, address and e-mail. These details we use to carry out the price winner(s) and measure the response of our marketing projects.

  • Tikiboo does not sell your personal details.
  • Tikiboo does not sell your personal details to third parties. It only forwards your personal details to third parties who are involved in the processing of your order. Our employees and third parties are required to respect your personal details.
  • Your personal details are safe with Tikiboo
  • We appreciate the trust that you put in our company so we use your personal details with care. Our customer services can help you further if you want to edit your personal details and they can also help you with other information if necessary.


Security
We process all card payments through a third party payment system and therefore do not see or hold any of your payment information. The only information we receive is your name, delivery address and email.

Wholesale
We are able to offer wholesale on our Tikiboo and TKB Brazil range of products.
Please contact us to discuss your requirements and we will be able to provide you with details and pricing.

 

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